Data Privacy Policy

Last revised: November 19th 2024 4:13:55 pm

Introduction

Thank you for visiting CocoCoin™ (CC) - your trusted platform for crypto trading and wallet services. By accessing or using our website, mobile app, or any related services (collectively referred to as the "Platform"), you acknowledge and agree to the terms outlined in this Privacy Policy. We value your privacy and are committed to safeguarding your personal information as we provide you with a seamless and secure crypto experience.

This Privacy Policy describes how we collect, use, store, and protect your Personal Data when you interact with our services. It also explains your rights regarding your data. Please read this policy carefully.

We may update this Privacy Policy occasionally. All updates will be posted here, and the effective date will be noted at the top of the page.

Data We Collect

Third-Party Service Providers

To provide certain functionalities, CocoCoin™ integrates with third-party service providers such as Binance, KuCoin, and CoinPayments. Personal data necessary for transaction execution and compliance purposes may be shared with these providers. Users are encouraged to review the privacy policies of these third-party services to understand how their data is handled.

Furthermore, CocoCoin™ restricts access to its services in certain jurisdictions, including but not limited to the United States, United Kingdom, and Ontario (Canada), in compliance with local laws and regulations. Users are responsible for ensuring that their use of CocoCoin™️ services is in accordance with the laws applicable in their respective jurisdictions.

CocoCoin™ collects and processes the following types of personal data:

1 - Account Information

Username and password

Nickname (if provided)

2 - Financial Information

Transaction history, wallet balances, trading activity

Tax ID numbers

3 - Transaction Details

Details about the crypto transactions you make, such as sender/receiver information, transaction amount, and timestamp.

4 - Communication Data

Feedback, surveys, emails, SMS messages, comments, and app ratings.

5 - Device and Usage Information

Data from your browser, apps, and devices: including OS version, device model, system language, device

6 - Biometric and Authentication Data

Any biometric data (e.g., face recognition, fingerprints) that you use for account verification or security purposes.

7 - Correspondence and Support

Information you provide through support tickets, feedback forms, and communication with our team.

8 - Additional Information

Audio or video recordings related to customer support interactions.

How We Collect Your Data

We collect data directly from you when you sign up, use our services, fill out forms, or engage with our support team. We may also gather information automatically through cookies and tracking technologies when you use our website or app. Additionally, we may obtain data from third-party sources, such as our advertising or research partners.

Why We Collect Your Data

We collect and process your data for the following purposes:

• To Provide Our Services: We need your personal data to offer crypto exchange, wallet services, and related features securely and efficiently.
• To Comply with Legal Requirements: We comply with applicable laws, including Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.
• To Improve Our Services: We analyze usage patterns and feedback to enhance user experience, performance, and security.
• For Communication: To send service-related notices, updates, or respond to queries.

Data We May Collect To Comply With AML/KYC Requirements

To comply with anti-money laundering regulations, we may request additional documentation and personal details from you, including:

For Individual Customers:

• Full name (including any aliases)
• Date of birth (DOB)
• Contact details (email and phone number)
• Government-issued identification (e.g., passport, driver’s license)
• Proof of address (e.g., utility bills, bank statements)
• Nationality and residency information

For Corporate Customers:

• Business name and registration details
• Information about company directors, beneficial owners, and legal representatives
• Proof of business operation and ownership details
• Source of funds and assets involved in transactions

Your Rights Over Your Data

As a user, you have several rights regarding your personal data, including the ability to:

1. Access: You can request to view the personal data we hold about you.
2. Rectification: If any of your data is incorrect, you can ask us to update it.
3. Deletion: You can request to delete your data in certain circumstances.
4. Objection: You may object to how we process your data, particularly if we use it for direct marketing.
5. Restriction of Processing: You can ask us to temporarily limit the use of your data in certain situations.
6. Data Portability: You can request a copy of your data in a structured, machine-readable format.
7. Withdrawal of Consent: If we are processing your data based on your consent, you can withdraw that consent at any time.

Note: Exercising certain rights (e.g., deletion or restriction) may impact your ability to use some of CocoCoin's services, as we may not be able to provide the full scope of services without some of your data.

How We Protect Your Data

We take the security of your personal data seriously and have implemented various measures to protect it from unauthorized access, disclosure, alteration, or destruction. This includes encryption, secure storage, and regular security assessments. However, please remember that no system is entirely foolproof, and we cannot guarantee absolute security.

Sharing Your Data

We will never sell your personal data to third parties. However, we may share your data under the following circumstances:

• With Service Providers: We may share your data with third-party partners who assist us in providing services (e.g., payment processors, cloud storage providers).
• For Legal Compliance: We may disclose your data if required by law or to comply with legal obligations.
• In Business Transactions: In the event of a merger, acquisition, or sale of assets, your data may be transferred.

Cookies And Tracking Technologies

CocoCoin™ (CC) uses cookies and similar tracking technologies to improve your experience on our Platform. These tools help us analyze site traffic, offer personalized content, and track performance. You can manage cookie settings in your browser preferences, but disabling cookies may impact some features of the Platform.

Children's Privacy

CocoCoin™ (CC) does not knowingly collect personal data from children under the age of 18. If we discover that a child under 18 has provided us with personal information, we will take immediate steps to delete it.

Use of Personal Data

We use your personal data in the following ways:

(a) Compliance with Laws and Regulations

Our services are subject to various legal obligations that require us to collect, use, and store your personal data in specific ways. This includes verifying your identity and complying with anti-money laundering regulations. If you do not provide the necessary information, we may be required to suspend or close your account.

(b) Enforcing Our Agreement

To ensure the integrity of our platform, we monitor activities to prevent prohibited or illegal actions. We also monitor transactions to ensure that services are being used according to our terms. This helps protect the community and uphold our agreements with third parties.

(c) Fraud Prevention and Account Security

We use your personal data to detect and prevent fraud and to secure your account. This is an essential part of maintaining the safety of your funds and information.

(d) Providing Our Services

In order to offer you our services, such as OTC trading or wallet functions, we need certain personal details from you (e.g., identity verification, payment info). Without this information, we cannot provide you with these services.

(e) Service Communication

We may contact you with important account updates, security notifications, or platform changes. You cannot opt-out of receiving essential communications, as they are vital for your account security and service continuity.

(f) Customer Support

When you reach out for assistance, we access your account and personal details to resolve your issues and ensure you have a seamless experience.

(g) Improving Security

We process your information to safeguard our platform and prevent cyber threats. By using our platform, you contribute to making our services more secure and compliant with data protection regulations.

(h) Research and Development

Your data helps us understand how our services are used, enabling us to improve and innovate. We analyze this data to enhance user experience and develop new features.

(i) Enhancing Your Experience

To give you a personalized experience, we may use your personal data to customize the platform according to your preferences.

(j) Business Transactions

In the event of mergers, acquisitions, or business transitions, your personal data may be transferred as part of the transaction. You will be notified if this happens.

(k) Marketing Communications

We may send you promotional offers, events, or updates based on your preferences and applicable legal guidelines. If you prefer not to receive marketing messages, you can opt-out by contacting our support team via customer support portal.

(l) Other Purposes

We may share your data for other reasons if you’ve consented, or as required by law or regulation.

Sharing Your Personal Data

We may share your data under the following circumstances:

(a) Affiliates

We may share data within the CocoCoin™ (CC) group of companies to offer services and improve your experience.

(b) Third-party Service Providers

We work with third-party companies to perform certain functions, such as identity verification, data analysis, payment processing, and security services. These third parties only have access to necessary personal data and are required to protect it according to our policies and legal standards.

(c) Legal Authorities

We may disclose your personal data to law enforcement or regulatory bodies if required by law or in connection with legal proceedings, fraud investigations, or to protect the rights of CocoCoin™ or its users.

(d) Business Transfers

In the event of a business transfer, such as a merger or acquisition, your personal data may be transferred as part of that transaction. We will ensure that such data is protected as per our Privacy Policy.

(e) Protection of CocoCoin™ (CC) and Others

We may release personal data if we believe it’s necessary to comply with the law, protect our rights, or prevent fraud.

Important Note: CocoCoin™ (CC) will never sell, rent, or lease your personal data to unrelated third parties without your explicit consent.

Information Storage

Your personal information will be securely stored on our servers, and in some cases, may be transferred outside your home country. By using our services, you agree to this transfer, storage, and processing of your personal data.

Cross-Border Data Transfers

CocoCoin™ (CC) operates globally, and as such, your personal information may be transferred and processed in countries outside the European Economic Area (EEA) or your country of residence. We ensure that appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your data during these transfers.

Cookies

We use cookies to enhance your experience and gather data about how users interact with our platform. Cookies are small data files stored on your device when you visit our website. These cookies help us track usage patterns, improve platform performance, and provide you with a personalized experience.

Disabling Cookies

You can set your browser to reject cookies or notify you when cookies are being sent. However, disabling cookies may limit your ability to use certain features of the platform.

Information Security

We take your account and data security seriously. We use industry-standard encryption to protect your data, and we regularly back up personal information to prevent data loss. However, please note that no online service is 100% secure. You are also responsible for keeping your account information confidential.

Data Retention and Account Deletion

We retain your personal data as long as necessary to provide services, comply with legal obligations, and resolve disputes. If you wish to delete your CocoCoin™ (CC)  account, please be aware that:

• You will lose access to your digital assets and transaction history.
• We may retain certain data for legal and business purposes, but all personal information associated with your account will be deleted.
• Account deletion is permanent and irreversible.

Your Rights Under GDPR (For EU Users)

If you are in the EU, you have the following rights regarding your personal data:

• Right to Access: You can request access to your personal information.
• Right to Rectification: You can correct any inaccurate information.
• Right to Erasure: You can request deletion of your data under certain conditions.
• Right to Restriction of Processing: You can request that we limit the use of your data.
• Right to Data Portability: You can receive your data in a structured, machine-readable format.
• Right to Withdraw Consent: You can withdraw consent at any time, where processing is based on your consent.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us through the contact us page.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Please check this page regularly for updates. Any changes to this policy will be posted here, and the updated policy will take effect as soon as it is published on our platform.